Rabi Rundo Bardinas
Customer Service QA & Research Webflow & WordPress AI Automation Web3 Enthusiast

Rabi Rundo Bardinas

Bachelor of Science in Psychology
University of San Carlos

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About Me

My career path began while I was still in college. I started a job at a call center to support myself and my studies while pursuing BS Psychology at the University of San Carlos, one of the top universities in Cebu, Philippines. Balancing work and school was tough — the long nights and heavy workload tested my strength and determination.

Even though I wasn't able to continue my path in psychology, those experiences taught me resilience, empathy, and hard work — values that continue to guide me today.

With over 10 years of experience in customer service, technical support, online teaching, and virtual assistance, I've learned how to work well with others, stay adaptable, and handle challenges with patience and care.

I'm proud of how far I've come. Every challenge I faced became a lesson, and every experience helped shape me into the person and professional I am today.

Skills Showcase

Over 3 years of experience across various BPO companies, delivering quality service and reliable technical assistance. Experienced in billing inquiries, troubleshooting, account-related concerns, and escalations.

Taught English to students of different nationalities for 4 years and 8 months, focusing on communication skills, grammar enhancement, and conversational fluency.

Provided administrative and digital support, managed WordPress websites, organized client information, handled social media pages, and curated blog content.

Customer & Technical Support, Project Research, Web Development. Assisted users, improved support processes, guided the Philippines support team, handled node troubleshooting, blockchain issues, wallet transactions, CLI command fixes, and contributed to WordPress sites.

Self-taught in n8n, Zapier, Make, Webflow, and WordPress. Motivated to learn and improve, dedicated to mastering new tools and delivering high-quality results.

Tools & Technologies

Project & Support Platforms

ConnectWise, Zendesk, Trello, Jira, Monday.com, HubSpot, Airtable

Productivity & Knowledge Tools

Notion, Google Sheets, Google Docs, Obsidian

Automation & AI

n8n (basic to intermediate), n8n MCP, Zapier (basic), Make (learning), DeepSeek, OpenAI, Grok, Docker, LLMs setup

Web, Hosting & Development

WordPress, Webflow, Shopify (basic), GoHighLevel (basic), VS Code, CMD, Linux/Ubuntu Server, VPS Management, Coolify, Hostinger

Blockchain, Crypto & Trading

Gala Games ecosystem, Node troubleshooting, Wallet management, Blockchain testing, CLI tools, Project due diligence (LFG), Blockchain events, Crypto trading

Communication & Collaboration

Discord, Slack, Telegram, Twitter, Zoom, Facebook, Instagram

Professional Experience

Jun 2024 – Feb 2025

Support / Tech Support / BD

LFG Incorporated — Full-time (Remote)

Jan 2020 – May 2024

Customer Support / Technical Support

Gala — Full-time (Remote)

Sep 2019 – Sep 2020

Virtual Assistant

Tamashiro Marketing LLC — Full-time

Jun 2015 – 2020

Online ESL Tutor

Engoo and DMM Eikaiwa - Bibo Global Opportunity

Nov 2013 – May 2015

Customer Service Representative

Sykes Asia, Inc.

Sep 2013 – Oct 2013

Customer Service Representative

Aegis PeopleSupport Philippines Inc.

Nov 2012 – Feb 2013

Customer Service Representative

ePerformax Contact Centers & BPO

Jul 2010 – Aug 2011

Customer Service Representative

QUALFON Philippines, Inc.

Resources

Let's Connect

I'm always open to new opportunities and interesting projects. Let's connect and see how I can help!